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Portfolio Solutions & Schemes Manager

Job Description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Overall purpose of the role

The job holder will support with the successful delivery of the Howden Ireland's placement strategy including retail schemes. They will work in the development and execution of Howden Ireland's high level placement strategy driving insurer engagement to deliver market leading solutions for Howden Ireland clients. The individual will work with senior members of the business to develop, deliver, and manage specific portfolio solutions in line with Howden Ireland's placement strategy. The individual will be a driving force for placement planning, management, and execution, in liaison with business stakeholders meeting agreed goals on time. Additionally, they are responsible for ensuring that day to day activities relative to this role operate in accordance with applicable Howden Ireland and/or Group policies and procedures pertaining placement and associated governance.

Key Responsibilities

Planning and Strategy

* Helps to shape and define portfolio and scheme strategy, scope, and objectives, involving all relevant stakeholders.
* Delivers assigned projects and also contributes to other projects and initiatives, as required.  
* Supports the wider business strategy by contributing expertise and advice to the business.
* Supports the overall growth of new business through executing appropriate placement strategies and developing & maintaining insurer relationships.
* Provides support to others to achieve positive results, as required, and in line with strategy.
* Helps achieve close strategic alignment between insurer partners and the business.
* Provides relevant management information to senior management, as required.

Technology & Account Management

* Creates good practices, tools and processes for portfolio and scheme management and helps ensure that indicated standards are being followed.
* Identifies risks, highlighting these to relevant parties in good time and ensuring mitigating action is taken.
* Creates and maintains comprehensive portfolio and scheme documentation (e.g. PIDs, business cases, KPIs etc).
* Measures portfolio and scheme performance using appropriate systems, tools, and techniques.
* Creates reports against key performance metrics to support data-driven decision making.
* Supports continuous improvement in portfolio and scheme delivery practice.
* Acts as an escalation point for queries raised by insurers in order to ensure queries are handled efficiently and effectively; and a positive image of the company is presented.
* Adopts and adheres to Howden Ireland Compliance and Governance practices.

Policy, Process and Procedures

* Ensures up to date records are maintained at all times on all Howden Ireland systems.
* Keep informed of all relevant legal and regulatory developments.
* Follows the company processes and procedures.

Customer Focus and Relationships

* Develops strong relationships with Business Units within Howden Ireland and external stakeholders.
* Acts as a point of contact for internal broking team requirements and queries regarding portfolio and schemes.
* Acts as a point of contact for insurer requirements and queries regarding portfolio and schemes.
* Through networking, introduces business to other divisions, acting as a key contact in order to grow relationships.
* Resolves insurer issues relating to portfolio and schemes and or escalates them to senior management as needed.


* Promotes company values and contributes to a positive culture within Howden Ireland.
* Promotes and instils confidence in Howden Ireland across all external stakeholders.
* Ensures relevant Howden Ireland business units understands insurer requirements and demands.
* Consistently delivers an excellent and comprehensive service to both internal & external clients (i.e., Howden broking teams and Insurer partners).
* Shares information that could be beneficial to Howden Ireland.
* Attends external seminars, forums, and events where necessary, to positively represent Howden Ireland and increase own knowledge and understanding of changing needs and market trends.

People Management/Personal Development

* Acts as a role model by demonstrating a positive attitude and promoting continuous improvement.
* Displays and instils a positive, highly collaborative and customer-centric culture.
* Actively undertakes personal development.

Regulatory and Compliance

The Board of each Howden Operating Entity requires the highest standards of corporate governance, operational excellence, and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below: 

* Ensures compliance of self and team, where applicable, with all relative legal, fiscal, and regulatory obligations in the form of policies and procedures.
* Ensures correct authorisation is obtained and processes followed as required by Howden Ireland.
* Maintains accurate records and deals with correspondence appropriately.  
* Operates in an honest, professional, and ethical manner.  
* Strictly adheres to the Howden Ireland Employee Code of Conduct.  
* Completes all relevant regulatory training. 
* Remains competent to carry out role.
* Works in accordance with applicable policies, processes, and procedures constituting the Information Security Management System.

Person Specification

* Consultative and collaborative.
* Highly organised, with good planning, prioritisation, and time management skills.
* Analytical and able to solve problems.
* Able to spot opportunities and be enterprising.
* Customer focussed approach.
* Strong inter-personal skills.
* Able to work flexibly to achieve tight deadlines/targets.
* Able to positively react to change.
* Able to work effectively in a team.
* Overseeing colleagues and offering help when required to resolve issues. 

Qualifications And Experience

* 8+ years' experience preferably working in a portfolio management, placement, or scheme's role.
* Experience in market engagement, presentation, and high impact document delivery.
* Experience in analysing datasets to assess their profitability, scalability, viability, and scope of opportunity.
* Demonstrable experience of portfolio delivery throughout the whole lifecycle (i.e., from start-up to benefits realization).
* Awareness of the compliance & regulatory environment.
* CIP Qualified.
* Educated to degree standard (desirable, but not essential).

Our Culture: People First

We've Travelled Far Since Opening Our First Office In 1994. Back Then We Were Local Experts - Based In London, With Direct Access To The World's Biggest Insurance Market. We're Still Locals, And We Still Deliver The Right Advice And The Right Insurance To Our Clients. But Now, We're Local All Over The World. With 15,000 Global Colleagues And a Partner Network Spanning More Than 100 Territories, We Are The Largest Independent Insurance Broker In The World. But Our Values Haven't Changed Since Day One, When We Set Out To Create a Company Grounded In

* An employee-ownership model
* Aligned external investors
* The trust and integrity born of friendship
* Expertise
* Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.


This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.