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Project Manager

Job Description

We are seeking a highly experienced and driven Project Manager with a background in Digital Marketing and Web Publishing (maternity leave cover). The successful candidate will be entrusted with the day-to-day management of complex programs, and the overall responsibility of leading teams to deliver excellence to our customers.

The role requires class-leading customer engagement including superior written and verbal communication skills, ability to empathize with and respond to customers’ needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment.

Collaboration with multi-location and cross-functional teams will be key, particularly with our Global Delivery Centers, technology services and management teams to maintain and improve customer satisfaction, revenue, and margin.

What You Will Do

* Act as first point of contact within the Customer Org. Forge strong relationship with the customer interfaces, understand the client team dynamic, their business goals, priorities, and challenges.
* Engage directly with customer stakeholders and build partnerships and confidence in our services.
* Provide solutions to customers whilst effectively managing customer concerns and queries in a timely manner.
* Manage publishing activities on a global scale and direct engagement with requestors.
* Actively lead pre-sales effort to win and on-board new customers, leveraging own experience and the experience from supporting teams within Lionbridge.
* Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
* Bring the accounts to a new level of delivery, bring high level of value add to the account – improved processes, innovation, efficiencies, ensuring your team consistently exceed quality standards.
* Participate in customer planning meetings and to ensure that account teams are aligned with current and future customer requirements.
* Be the voice of the customer and share details & feedback with the global team.
* Overall responsibility for the timely flow of all account project actions from initiation to delivery, ensuring that projects meet quality, turn-around time, and budget expectations.

To Be Successful You Will Have

* 3 to 4+ years’ experience as Project Manager within Digital Marketing/Web Publishing, with direct client engagement and management of multiple projects simultaneously on a global level.
* Content Management System and Web Publishing workflows knowledge.
* Both written and speaking English fluency.
* Strong customer service, negotiation, and problem-solving skills.
* Strong interpersonal and leadership skills.
* Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.

Not required but would be an asset

* Digital Agency & Localization experience would be beneficial.
* Fluency in additional language(s) would be a significant advantage.

In Return You Can Expect

* A fixed term contract of employment with an employee benefits package including paid leave, paid volunteer days, and an additional paid day off for your birthday;
* Access to Lionbridge’s employee wellness platform and more.
* Hybrid work model.
* Preferred location would be either London or Dublin, but there is flexibility.
* Exposure to various technology stacks, and opportunity to cooperate with one of the biggest tech companies in the world.
* Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.

About Lionbridge

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages.

Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences.

Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.

We kindly inform that Lionbridge reserves the right to contact only selected candidates.