Senior Project Manager

About the Opportunity

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands. Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Wella, Nestlé, Mattel, Panasonic, HTC, and Philips to accelerate growth, maximize margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms. Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it. Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Responsibilities

• Lead and Deliver: Manage multiple complex projects across internal and external stakeholders, ensuring exceptional execution and timely delivery.
• People Management: Lead, support, and develop team members to foster a high-performing, engaged, and collaborative environment.
• Define and Plan: Collaborate with clients and internal teams to establish clear project scopes, objectives, and technical feasibility.
• Monitor and Guide: Track project progress, provide strategic guidance, and encourage collaboration to maintain momentum.
• Risk Management: Identify potential risks across projects and implement proactive mitigation strategies.
• Cross-Functional Coordination: Drive seamless communication between engineering, sales, account management, operations, customer service, and finance teams.
• Customer Experience: Manage client expectations meticulously, ensuring high satisfaction while avoiding scope creep.
• Scalable Processes: Develop and implement scalable project management frameworks with reusability at their core.
• Continuous Improvement: Conduct cost analyses, execute project reviews, and enhance processes to optimize efficiency.
• Sales Collaboration: Support the sales team by sharing insights on system functionality and project methodologies.

About You

Experience: 3-5 years as a client-facing Project Manager managing complex eCommerce or technical projects.
Project Expertise: Qualification in Project Management (e.g., PMP, Prince) and experience handling multiple simultaneous projects.
Communication: Exceptional verbal and written communication skills, with a focus on relationship building.
Technical Proficiency: Advanced MS Office skills (Excel, Word, PowerPoint, Project Plan tools) and a strong technical aptitude.
Strategic Mindset: Ability to translate high-level strategies into actionable plans.
Education: MSc, or equivalent qualification preferred. Change Management expertise is a bonus.

Eligibility

• Detail-Oriented: Highly organized with a meticulous approach to project management.
• Results-Driven: Focused on delivering outcomes and identifying creative solutions.
• Leadership Excellence: Proactive decision-maker with sound judgment.
• Customer-Focused: Dedicated to delivering exceptional client experiences.
• Team-Oriented: Committed to supporting and mentoring team members for growth.
• Emotionally Intelligent: Flexible, mature, and empathetic in challenging situations.

Benefits

• Competitive Compensation: Attractive salary package with benefits.
• Work-Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Access to learning and development programs to enhance your skills.
• Culture and Environment: A fun, inclusive, and collaborative workplace.

About Company

Ready to Join Us? Become part of a team that’s transforming the future of eCommerce. Apply today by sending your resume to careers@luzern.co. We look forward to hearing from you!