Software Solutions Project Manager

About the Opportunity

Quest delivers information technology services and business solutions globally, catering to a diverse clientele. We are seeking a seasoned Software Solutions Project Manager to enhance our Platform Management Professional Services PMO team in the EMEA region.

The role of the Software Solutions Project Manager is pivotal, focusing on leading customer engagements to meet set business objectives effectively.

We are seeking a technically astute individual who possesses an understanding of Active Directory and Information Security principles. This role requires someone who can navigate complex technical discussions, offer strategic advice, and guide technical decisions without directly engaging in hands-on work. The ideal candidate should be able to translate technical jargon into accessible language, facilitating effective communication between technical teams and non-technical stakeholders. A strong foundation in technology, coupled with the ability to think critically about technical strategies and solutions, is essential.

This position is well-suited for someone who excels in a consultative role, leveraging their technical and project management expertise to influence, advise, and drive forward-thinking decisions.

Responsibilities

• Lead professional services initiatives, ensuring successful execution within project scope, timeline, budget, and quality standards, while delivering excellent customer and team experiences
• Collaborate with the sales team and other cross-functional groups to ensure the seamless completion of professional services projects
• Foster clear communication and high accountability among project team members, aiming for both customer and project success
• Keep project documentation up-to-date and ensure timely communication with all relevant stakeholders
• Monitor consultant daily updates and provide weekly project status reports to customers
• Clearly understand and adhere to customer contracts and expectations to enhance project success and accountability
• Engage in various project stages, including risk and issue management, system architecture, hardware/software specification and design, implementation, testing, customer training, and deployment, to effectively manage project scope
• Potentially interact directly with external customers for projects requiring travel or on-site involvement
• Meet or exceed consulting chargeability and utilization goals. Apply industry-standard project management methodologies, such as PMI, alongside Quest-specific approaches, to project management tasks

Qualifications

• Success in this role requires a commanding leadership presence and effective leadership skills
• Must possess the skill to forge unified project teams, ensuring clear communication and defined accountability
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with at least 5 years of project management experience, or a Master's degree with a minimum of 3 years of project management experience
• Ability to lead, motivate, and manage diverse project teams, ensuring collaboration and effective communication
• Clear and articulate communication skills, both written and verbal, are crucial for interacting with stakeholders, team members, and clients
• Strong discipline and consistency in following Quest’s project management methodology
• Capacity to identify issues quickly, analyze them, and implement effective solutions. Risk management skills are essential for anticipating and mitigating project risks
• Experience in dealing with clients, understanding their requirements, and maintaining strong client relationships
• Ability to negotiate project scopes, timelines, and budgets with clients
• Knowledge of project management software (e.g., Microsoft Project, Professional Services Automation tools), collaboration tools (e.g., Microsoft Teams), and other related software that aids in project planning, execution, and tracking
• Must speak English

Preferences

• Project Management Professional Credential in good standing (PMP)
• Microsoft Active Directory exposure
• Certified Information Security Manager Credential (CISM)
• Prior Consulting experience in a professional services environment
• Multilingual (i.e., German, French, Italian, English, Spanish)

About Company

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com.