Senior Project Manager, Professional Services

About the Opportunity

Join Udemy. Help define the future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn More About Us On Our Company Page.

Where We Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About This Role

Reporting to the Senior Manager, Project Management Services, you’re a strong customer-first advocate. Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching Udemy’s solutions quickly and successfully to drive impact throughout our customer's organizations.

Here’s what you’ll be doing:

• Project, Resource and Risk Management: Lead and oversee time-bound customer-facing projects from initiation to closure.
• Cross-Functional Collaboration: Foster strong relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing.
• Stakeholder Communication: Demonstrate clear and effective communication skills.
• Sales and CS Services Evangelist: Act as an evangelist for services, assisting Sales and CS with selling.
• Continuous Improvement: Support establishment and adoption of project management frameworks, documentation, tools, and best practices.

About You

We’re excited about you because you have:

• 5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company.
• The ability to develop and maintain a passion for the customer’s vision with our internal team.
• Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.
• Fluent in English.

Benefits

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

About Company

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.