ServiceNow Project Manager/ SCRUM Master

About the Opportunity

Grant Thornton Advisors LLC and Grant Thornton Ireland (GT) are seeking a Project Manager / SCRUM Master to support the ServiceNow team in delivering enterprise-wide solutions that enhance IT service management, operations, and automation. This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that ServiceNow initiatives align with business priorities and enterprise systems.

Responsibilities

• Serve as SCRUM Master for the ServiceNow team, facilitating Agile ceremonies and promoting Agile best practices.
• Manage the planning, execution, and delivery of ServiceNow projects and enhancements across various IT domains.
• Collaborate with stakeholders to define scope, priorities, and timelines.
• Track and report on sprint progress, team velocity, and project milestones.
• Identify and remove impediments for timely delivery of features and integrations.
• Coordinate with vendors and internal teams for dependencies and deliverables.
• Ensure compliance with change management and documentation standards.
• Foster a culture of continuous improvement within the team.

About You

Skills and Attributes:

• Bachelor of Science (BS) in Information Systems, Computer Science, or related field (or equivalent work experience).
• 5+ years of experience in IT project management, with at least 3 years in an Agile/SCRUM Master role.
• Experience managing ServiceNow projects or working closely with ServiceNow development teams.
• Certified SCRUM Master (CSM), PMI-ACP, or equivalent Agile certification.
• Strong understanding of Agile frameworks and project management principles.
• Experience with project tracking tools such as Jira, Azure DevOps, or ServiceNow Agile Development.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Strong understanding of ITIL processes and enterprise service management.

Eligibility

Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office. Experience with professional services firms and working within an IT organization supported by a managed IT services provider is preferred.

Benefits

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

About Company

Grant Thornton is a multinational, multidisciplinary platform that delivers premier advisory, tax, and audit services across various territories. With a global network of professionals, we offer a truly global reach backed by deep local knowledge and national expertise.