Manager Professional Services

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at

Description

Your responsibilities:

▪ Overseeing a portfolio of UKG one view implementations.

▪ Delivery of your project portfolio while managing UKG oneview schedule and cost requirements

▪ Line Management of Project Managers in your Portfolio including training, mentoring, and guiding Project Managers on their projects. Building relationships and effective communications for customer focused delivery

▪ Ensuring Project Managers deliver a first-class customer experience during the Onboarding process – guiding customers through the processes and to help with their understanding of the transformation

▪ Oversee the development of project plans to deliver more complex implementations involving UKG Pro suite as well as external vendors that contribute to oneview implementation.

▪ Ensure adherence to the UKG OneView Methodology, standards and PM practices on their Project Portfolio.

▪ Running Project Steer Co’s and ensuring governance is adhered to.

▪ Support on project escalations, assisting Project Managers with troubleshooting

▪ Escalating project issues to the Onboarding Director and any relevant OneView Stakeholders

▪ Working with the Onboarding management, PMO and the wider oneview team as needed to ensure on-time delivery, quality handovers and ensuring customer confidence

▪ Fostering a supportive and open culture, asking questions, creativity, to drive innovation and great customer experience

▪ Support on process and methodology development/continuous improvement as needed as part of the ongoing evolution and growth

▪ Collaboration across the Onboarding teams (PMO, one view Consultants) to find efficiencies and improvements in Onboarding Processes and ways of working

▪ Collaboration with colleagues across the organization including Commercial, Solution Architecture, Integrations, Product, Operations, Customer Success etc.

Qualifications

Role Requirements:

* 5+ years of experience in a commercial environment as a Project or Programme Manager
* Certified PM Professional
* Graduate or Postgraduate with a minimum of a 2.1 degree in business or technology field
* Previous experience managing a team. Great at building relationships, mentoring and building resiliance and trust within your team
* Excellent interpersonal skills – compassionate and empathic, honest and clear in direction and feedback
* Proven ability to act as a leader in business transformation projects
* Strong exposure to software and service delivery, knowledge, and experience of project methodologies such as agile and waterfall
* Proven track record in best in class customer service communications and project delivery
* Knowledge of HCM, global mobility and the international payroll space

Desired Skills / Core Competencies

* First class inter-personal skills, coupled with strong influencing abilities, at senior executive level
* Excellent communication skills both oral and written, as well as mastery of Microsoft Office tools
* Excellent attention to detail and time and workload management skills
* Must be motivated, professional, work on own initiative, with the capacity to be a versatile team player – flexible, proactive and pragmatic
* Experience delivering and end to end service implementation for customer transformation projects
* Experience of working with Sales, Delivery and Operational Teams
* Experience in process development and improvement
* Experience in payroll is an advantage

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.