Senior Project Manager – Operations

Overview

We are seeking an experienced and dynamic projects manager to take on a pivotal role in the establishment of a new customer-focused contact centre on behalf of one of our clients. This position is critical to ensuring the project's success from inception through to completion, encompassing risk management, governance, and full lifecycle implementation.

As the Senior Projects Manager, you will be at the forefront of developing and implementing robust risk and governance frameworks, ensuring that the project adheres to the highest standards of quality and compliance. You will oversee the entire project lifecycle, from initial planning and execution to monitoring progress and achieving successful project closure.

A key aspect of this role is managing the relationship with a third-party vendor responsible for the delivery and operational success of the contact centre. You will ensure that the vendor meets all contractual obligations, delivering a high-quality, customer-focused service that aligns with our client's objectives. Your ability to build strong partnerships and effectively manage external stakeholders will be crucial to the project's success.

In addition to vendor management, you will work closely with internal stakeholders, including senior leadership, to ensure that project goals are clearly defined and met. Your expertise in project management, combined with your ability to navigate complex environments, will enable you to drive the project forward, overcoming any challenges that arise.

We are looking for a results-driven professional with a proven track record in project management, preferably within government or public sector projects. You should have a strong understanding of risk management and governance principles, excellent communication skills, and the ability to lead and inspire project teams.

Essential Qualifications, Training And Experience

* 6+ years' experience in management of complex projects in a fast paced environment
* Proven track record in delivering on-time, on budget projects.
* Accreditation (PMP, Degree, Dip, PMBOK, PRINCE2) or other relevant accreditation
* Demonstrated commercial acumen, knowledge of project financial management
* Strong understanding of software delivery methodologies (agile and waterfall)
* Experience of delivery using a MIX of Agile and Waterfall Methods "Wagile" including ability to marry needs of Public Sector PAG guidelines (Waterfall) to delivery teams Agile methods, [processes and ceremonies
* Tooling: Strong experience using MS Project, MS Dev Ops, KanBan Boards, Excel financial trackers, Power point comms packs
* Proven experience of delivering business outsourcing projects including ICT elements within a complex multi organisation stakeholder echo system

Desired Qualifications, Training And Experience

* Demonstrated track record of managing project performance targets.
* Track record of meeting targets on daily, weekly and monthly basis
* Be able to work at a detailed level whilst being able to extract ideas for communication to senior management
* Knowledge of the transport sector
* Personal Attributes required (Competencies):
* Planning and Organising
* Good stakeholder management
* Highly motivated
* Excellent Communication Skills
* Ability to Influence
* Customer focused
* Attention to detail
* Continuous Improvement
* Team Work
* Problem Solving
* Dealing with Ambiguity

Planning, executing and closing of Projects

* Responsible for creating clear and attainable project objectives, building project requirements and managing cost, time and quality (scope)
* Oversees all aspects of project information including business requirement documentation, stakeholder analysis, timelines, budgets, resource allocation, scope and definition of project
* Manage all aspects of the implementation of projects from end to end including any and all phases of the project life cycle while incorporating SDLC practices that are suitable for each project.
* Work closely with relevant departments to manage assigned projects in line with business and project objectives.
* Regular reporting, chairing and minute taking of key meetings and communication of progress
* Project cost management including effort estimating and managing baseline versus actual costs
* Store and publish all reports and other documents throughout a project lifecycle. * Compile weekly Project Board reports for all ongoing projects
* Maintain a Lessons Learned Knowledgebase.
* Coordinate efforts of team members, third party contractors or consultants in order to deliver the project within the triple constraints (cost, time and quality)
* Determine and implement the exact needs of your clients / customers.
* Maintaining the paperwork and reports required by the PMO office and SteerCo

Managing Project Conflicts and Risk

* Focus main attention on reducing risk significantly by adhering to a policy of open communication, ensuring that project participants can voice their opinions and concerns
* Manage risk mitigation strategy and ensure risks are handed over for operational management when the project goes live
* Strives to maintain the progress and mutual interaction and tasks of various parties in such a way that reduces the risk of overall failure, maximises benefits and reduces costs
* Agree a communication process at the beginning of all projects
* Responsible for gathering all necessary information from the change initiator prior to presenting to governance teams
* Monitoring any change reviews, and following up on all approved changes including disseminating new project documents

Managing Project Stakeholders and Project Team

* Accountable for ensuring that your team understand his or her deliverable
* Responsible for motivating others in the project team by using an engaging communication style

Team Work

* Show a positive attitude.
* Build relationships with your peers, colleagues and manager.
* Support colleagues and build the right culture.
* Look out for each other.
* Share knowledge with colleagues and with Client
* Be flexible and adapt to different situations, customers and business needs.
* Recognise the part you play in the team and contribute to its success.
* Continuous Improvement
* Engage in and take ownership of personal development and career planning.
* Find ways to do things better for yourself, the team, the customer and the Client.
* Tell people about your good ideas.
* Demonstrate "out of the box thinking" to bring solutions to programme road blocks.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.