Administrator

Role : M365 Admin

Location: Dublin , Ireland

The company:

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 240,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

JOB DESCRIPTION:

Below skills are required for a Admin to perform the role.

 M365 Service Engineer

 Exchange Support Specialist

 Telecom Engineering Manager

 Service Tooling Automation Engineer

M365 Service Engineering Support:

* Handle escalations for Microsoft Teams, Mesh, and Viva services.
* Manage and resolve tickets, ranging from single-user issues to global incidents.
* Support both corporate and Federal tenants.
* Collaborate with Product Groups on new features, tooling, and processes.
* Assist with 3rd party integrations like ComputerTalk and Genesys.

Exchange Support:

* Manage Request Fulfillments for Exchange services, including mailbox migrations and junk bypass requests.
* Handle up to 1588 mailbox migrations and 1076 dumpster quota updates monthly.
* Support Venture Integration projects and identify automation opportunities.

Regional Telecom Engineering:

* Deploy and manage voice infrastructure and services in offices/data centers.
* Configure and maintain TEAMs and SBC/ATA systems.
* Ensure compliance with telecom regulations and corporate standards.
* Manage global M&R contracts and provide operational support.

Service Tooling & Automation Engineering:

* Lead a hybrid team with onshore and offshore engineers.
* Develop automation solutions using Graph API, Power Platform, Data Factory, SQL, PowerShell, and Azure functions.
* Maintain SOPs and service documentation to reduce Tier III support volumes.
* Handle Major Incident (MI) management and reporting.

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

* · Contributory pension
* · Extra holiday purchase
* · Life insurance policy
* · Private medical insurance

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome