Duty Manager

Join our fabulous team at the Farnham Estate Spa & Golf Resort, as Duty Manager.

The Duty Manager a responsibility to maximise guest satisfaction by offering fast, efficient and excellent service to both the customers and employees. All task carried out the Duty Manager should be carried out according to the procedures and according to guidelines of the hotel.

About us:

Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.

At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate

Role/Responsibilities:

* To support staff and assume a leadership role in relation to same.
* To deal with customer complaints or issues in conjunction with the HOD to ensure smooth running of their shift.
* Ensure all departments are fully staffed with the structures they have in place.
* Provide excellent guest service experiences for clients throughout their stay.
* Monitor advance bookings and ensure special requests/FAM Trips/VIPs are all prepared in advance.
* Attends meetings and training required by the Resort General Manager
* Assists colleagues to perform similar or other jobs when necessary
* To assume the duties of Duty Manager for the shift
* The Duty Manager will deal with guest issues that they come across or have been referred to them in order to ensure guest satisfaction prior to the guest leaving the property.
* To complete fire walks and security walks in line with the Duty Manager shift

Requirements:

* A qualification in a Hospitality related degree desirable
* Previous experience as a Duty Manager-Relevant experience and a minimum of 2 years in a similar position
* Working knowledge of time and attendance system, hospitality guest booking systems eg Opera
* Experience of using restaurant software packages.
* Experience in Health & Safety compliance
* Ability to work on own initiative and equally able to work as part of the overall management team with Strong people management skills and excellent organizational skills

Perks and Benefits of working at Farnham Estate Spa & Golf Resort:

* Very competitive salary
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance& Digital Wellness Programmes
* Complimentary, high-quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Free Carparking
* Cycle-to-work scheme

About Windward Management:

Farnham Estate Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join us today in Farnham Estate as Duty Manager, and become part of an award-winning team.