Lettings Administration Officer

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.Good Remuneration: Receive a salary that aligns to your skills and impact.Flexible Working Arrangements: We support work-life balance with flexible working options. Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.Strong Employee Benefits: VHI, 10% Pension, 25 days of holiday (+closed for 3 additional days over Christmas) and Good Friday as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Lettings Administration Officer Overview

Position: Lettings Administration OfficerReporting to: Lettings ManagerLocation: VariousContract: Fixed TermSalary: €32,584 - €44,803

Lettings Administration Officer

Manage the effective allocation and occupancy of Clúid properties, ensuring a fair, transparent, and efficient allocations and lettings process while supporting residents in commencing their tenancy.

Key Responsibilities

Void Management Allocations Lettings Administrative Support Complaint Handling

Void Management

Minimise void loss by turning around properties of all tenures for re-lets and newly acquired units within target time and in line with Clúid’s standards.Engage closely with the Clúid Works team (Field Team Leaders) to develop a clear understanding of properties within the voids process, ensuring a proactive and efficient approach is taken to property allocations

Allocations:

Monitor end of tenancy notifications and issue requests to the relevant Local Authority for nominations/allocations for all soon-to-be-void general needs and Clann properties. Ensure that properties are advertised on time with accurate information relating to tenure, rents, and service charges. Prepare and issue the relevant requests to Local Authorities for upcoming new properties in line with agreed SLAsAdvertise new or vacant Cost Rental properties in line with agreed timescales and oversee the selection of shortlisted applicants through the keyholder system.

Lettings

Manage the Clúid Lettings inbox, acknowledging and processing all new nominations within service standards and maintaining regular contact with the nominating authority and applicant. Manage and ensure accurate completion of all records for new and re-lets, including gathering required information from prospective residents and capturing data in the appropriate system.Conduct pre-tenancy eligibility checks with prospective residents to assess applications against eligibility criteria, including organising affordability and rent assessments.Identify applications with specific needs or that represent risk, flagging to the Resident Housing Officer who can discuss with the resident at the viewing stage. Hand-over eligible cases to the relevant Resident Housing Officer to take forward for viewingSupport Resident Housing Officers in allocating individual applicants to properties within new developments.

Administrative Support

Where required, support other administrative functions including void utilities, adaptations and alterations, RTB administration and the annual rent assessment process.Undertaken any other duties as required that are consistent with your role.

Complaints And Resident Voice

Actively seek out and recognise the Resident Voice as an authority on our servicesWork with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Person Specification

Who we are looking for:

Knowledge of housing law and tenancy agreementsProficient in IT systems, especially Excel and experience of using different IT packages e.g. Management Information and CRM systemsGood organisational and time management skills, with ability to be flexible and work on own initiativeExcellent customer service and communication skillsExcellent problem-solving skillsInfluencing and negotiation skillsSpecialist role related knowledge

Experience / Qualifications

Previous experience within property lettings, either within the social housing or private rental sector Professional qualification e.g. ICSH/CIH/IAV - desirablePrevious experience of working in a customer-focused environmentProven ability to take ownership of task/project deliveryProven ability to engage effectively with residents, with the ability to de-escalate, negotiate, and manage issuesIdentify and report trending issuesWorking in a team environment

Join Us

At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.