Portfolio Manager

About the Opportunity

The Portfolio Manager is responsible for developing mutually beneficial relationships between KONE and national customers across tier 1 and 2 customers and is responsible for maximizing KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

In this position, you will manage a variety of high profile customers including Retail, Infrastructure, Facility Management, Residential, and Industrial.

Responsibilities

• Customer relationship management
• Sell
• Renegotiation and cancellation prevention
• Complaint and query handling
• Data quality and communications to ensure customer experience

About You

Skills & Key Experiences:

• Previous key account management is essential
• Lifts industry experience is beneficial but not essential
• Service industry experience is beneficial
• Experience in delivering internal and external presentations
• Knowledge of SAP & Salesforce is beneficial
• Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues
• Identifying and mitigating potential risks within the portfolio
• Customer focused and used to managing high volume transactions

Benefits

• Competitive salary
• 21 days holiday and 10 additional Bank Holidays
• Pension Scheme
• Development opportunities and development reviews to help you achieve your professional goals
• Endless support from experienced leaders within the lifts industry
• Quarterly Commission
• Car
• Hybrid working

About Company

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers