Program Manager

Location: Ireland - Remote

Duration: 9 months

Global Quality teams drive accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors. We partner directly with the vendors to understand how well they're performing from a quality standpoint, capture root cause analysis, and drive cross-functional alignment on action plans to drive improvements.

We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and problem-solving skills. Successful candidates for this team are adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully lead initiatives across various teams, countries and time zones. This position is available in our Dublin office.

Responsibilities

Demonstrate process and operational excellence, focusing on continuous improvement and sharing of best practices to build a consistent backbone of support across our vendors and regionsManage complex vendors across the program. Conduct current-state assessment of business processes and drive metric improvements, standardisation of processes across programs. Report and resolve top quality issues impacting the organisationDesign, build, and improve internal and external processes and systems that contribute to operational excellence and scalability. Be able to influence quality cross-functional teams on operational strategies & best practicesBe a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesise feedback and adjust plans accordingly. Demonstrate effective collaboration with cross-functional and cross-regional teamsAbility to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritise and meet deadlinesTravel domestically and internationally when needed (

Minimum Requirements

* 5+ years of proven Project Management experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences
* 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualisation tools (Tableau, Power BI)
* Experience with building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
* Experience with a rapidly-changing environment with a goal-oriented approach
* Experience with operating simultaneously as an effective tactical as well as strategic thinker
* Experience with customer support tools and accountability frameworks

Preferred Requirements

* 5+ years of experience initiating and driving complex projects to completion with minimal guidance
* 5+ years of proven program management or process excellence experience, preferably in customer support or quality space
* Experience working in a technology company or IT consulting firm
* Experience with complex process design, implementation, and improvement
* Lean/Six Sigma background in a quality setting

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

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