Senior Director, GenAI Program Management

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is a trailblazer in Generative AI services, empowering clients to create high-quality LLMs across diverse use cases.

Our secret sauce?

Human-in-the-loop solutions that ensure safe, top-notch LLM performance.

We're seeking a Ridiculous Senior Director, GenAI Program Management to spearhead the GenAI delivery program for one of our most strategic clients.

You'll lead a global hybrid workforce of TaskUs FTEs and freelance "Taskers" dedicated to training GenAI models to be helpful, honest, and harmless.

Our contributors span the globe, cover dozens of languages, and range from ambitious high school grads to math PhDs, scientists, engineers, creative writers, and linguists.

The ideal candidate has a proven track record of building and running LLM data quality programs for the world's largest and most complex enterprise tech companies. You'll also bring deep expertise in hybrid operating models that combine full-time resources with crowd or freelance contributors across generalist and specialist domains.

Key Responsibilities:

* Strategic Client Program Management: Be the primary operational POC and escalation point for our client, collaborating with their product owners, SMEs, and vendor managers to exceed expectations and drive strong, profitable relationships.
* Complex Hybrid Operations Management: Set the vision and strategy for the client GenAI delivery program. Solution for new project requests quickly and efficiently, working in collaboration with our internal teams from operations, recruitment, training,...
* Influence in a Matrixed Organization: Steer global teams without direct line management, leveraging your influence and leadership skills.
* Apply Systems Thinking to Drive Improvement: Relentlessly seek enhancements to boost program performance and client success.

Must-Haves:

* 10+ years in enterprise client management, top-tier consulting, or data quality program management
* Deep domain knowledge of GenAI data quality techniques and trends
* Hands-on experience running, buying, or selling LLM data quality services with a foundational model builder company, AI solutions/training firm, or top-tier consulting firm with deep GenAI focus
* Expertise in enabling hybrid operating models with a mix of full-time and crowd/freelance contributors
* Experience running BPO operations in leadership role is an added advantage

Who You Are:

* A fast, curious learner who thrives on building new things and solving hard problems
* A high-EQ leader, operator, and negotiator who rallies support and turns vision into execution with ease and grace
* A GenAI maven and thought leader who advises on evolving trends, techniques, and practices

Work Location/ Travel:

* Remote
* Travel up to 30%
* Applicants can be based in Ireland, UK, Greece, US.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .