Team Coordinator/Person-In-Charge (Supported Living Services)

Job Title: Team Coordinator / Person-In-Charge (Supported Living Services)

Reports To:Director Supported Living Services

Roles Reporting:Team Leaders and in some cases Support Staff

Key Relationships & Interactions

Internal: All staff and service users

External: Families, employers, training bodies, local community members, clinical support services, HSE, HIQA

Terms & Conditions

The role arises as a strategic initiative in reviewing and restructuringorganisational structures and functions - to ensure that we have best configured our resources to support the achievement of service users goals and face the challenges of the future.

Salary - To be confirmedOn call as per rostered system

Job Overview

WALK supported living services are delivered across a number of geographical locations in Dublin and are comprised of a number of models of support. Within that spectrum there are shared living and individual living arrangements, 24/7 staff present supports and non-sleepover staffing rosters.

Additionally, there are services that are registered under HIQA and those that fall outside that registration and inspection criteria.

The Team Co-ordinator is responsible for the leadership, management and co-ordination of a small number of those mixed models of support. It is a key role within the leadership structure of the organisation and in ensuring person centred approaches are inherent in the thinking and practice of staff and in the provision of and where necessary the reform of models of support.

As such the position holder will be expected to operate with low levels of supervision and in a consultative manner with their line manager when key decisions are being made. The person will work collaboratively with the Director of Supported Living Services and Team Co-ordinator colleagues in the evolution of support service responses facilitate people supported in having a good life of their choosing.

This post is one of six Team Co-Ordinator roles in supported living services who report directly to the Director of Supported Living Services. There is a group of Team Leaders who work locally and report to the Team Co-ordinator.Team Coordinators are key drivers and champions in the organisations efforts to ensure people supported have the best possible life. While championing such change the Team Coordinators are central communicators with all stakeholders.

Included in the areas of responsibility for this role are:

An ability to identify and align stakeholders with the values and vision of the organisationEnsuring that team leaders and teams under their direction, are effective and efficient in delivering supports as identified through person-centred service designProvide clarity on where barriers or challenges exist to the realization of the outcomes and support stakeholders in identifying solutions to the challenges that ariseDirect management and co-ordination of effective service deliveryManagement of processes related to supporting individuals and familiesSupport stakeholders in identifying solutions to the challenges that arise.Guide services in a manner that supports a model of best practices and promote initiatives for service developmentsPlan and review all staffing requirements on a regular basisEnsure effective and efficient service delivery through team planning and the monitoring of Key Performance IndicatorsEnsure all relevant organisational policies, processes, procedures and quality assurances are implemented and adhered to

The person will participate in the provision of on call service and guide staff responses to events arising when direct line management is not available.

Principle Duties And Responsibilities

Key Responsibilities include:

There is demonstrated effective leadershipMotivated, skilled teams exist and are effective in realising service user goals in keeping with the values and vision of WALKTeams are supported to effectively work with people Walk support to develop their skills, image, competence and positive contribution in and to their communityThere is understanding within teams of the connectivity between organisations operational and quality assurance systems and person-centred practice and culture. There is evidenced delivery of key outcomesEnsuring individual staff and teams are supporting people supported by WALK to identify their individual goals and achieve their valued outcomes.Working with staff teams to ensure they build meaningful and supportive connections with the people WALK support, their families and community through a range of interests and access to community activities, venues and servicesSupporting WALK staff to develop and realise their capacity to be effective in supporting meaningful life outcomes There is championing of low arousal, rights-based practiceEnsuring individual staff and teams are behaving in a manner

consistent with the appropriate level of the organisations Competency Framework

Working with WALK staff to ensure their alignment to the values and vision of WALK is translated to and evident in their behaviours and practice.Ensuring that staff are recognised for good practice and that poor practice is challenged up to and including use of the formal disciplinary procedure People supported have models of support that are optimal to meeting their needs and achieving meaningful, self-determined socially inclusive livesLeading and facilitating planning with support teams that facilitates each individual and their support networks to have effective, individualized self-determined support arrangementsA process of engagement with stakeholders leads to identification of resource, safeguarding, transition and implementation strategies which support optimization of lifestyle choices

Key Outcomes

Supports champion the persons right to experience a meaningful life and are in alignment with the expectations expressed by individualsPositive relationships with individuals and their families are evident across the support mechanisms provided.Each person has a Person-Centered plan, and that Person Centred plans, records and actions are up to date. In that process there is an identification of social roles and activities which are representative of the persons goals and enhance his/her contribution and active citizenship within their community of choice and an action plan is established and implemented to support the persons attain those roles.Each service users Natural Support Network is sufficiently developed to support them to maximize their opportunities for independence and to achieve their desired outcomes in the areas of employment, education/training and the development of the Personal Self.Supervision and mentoring to Team Leaders is provided which ensures supports are working effectively. Performance Reviews, coaching and supervision meetings with staff in all locations demonstrate objectives aligned with WALK Strategic and Operational Plans and the goals, will and preferences of people supported are achieved and are measured by the presence of key performance indicators.Organisational systems including Incident, Safeguarding and Risk Assessment are followed to mitigate risk and support Service Users in their life choices.Effective financial planning and budget variance analysis ensure both compliance with annual budget allocation as well as identified resource challenges and opportunities in addressing changing needs and associated areas of reform.There is an effective review and enhancement plan for the local support service with subsequent implementation and co-ordination of recommended and approved improvement initiatives.A clinical framework and associated support plan exist for the persons supported under your remit. This leads to reduced risk probability that is accepted by WALK and the HSE. It additionally results in quality of life and wellbeing improvements evidenced by impact measurement data.Implementation of high-performance related initiatives with teams under your remit demonstrates enhanced, collaborative, innovative high team performance which is effective in achieving identified outcomes for people supported.Performance Reviews, coaching and supervision meetings with staff in all locations demonstrate objectives aligned with WALK Strategic and Operational Plans and the goals, will and preferences of people supported are achieved and are measured by the presence of key performance indicators.There is an effective review and enhancement plan for the system of relief management with subsequent implementation and co-ordination of recommended and approved improvement initiatives.Effective financial planning and budget variance analysis ensure both compliance with annual budget allocation as well as identified resource challenges and opportunities in addressing changing needs and associated areas of reform.All areas under your remit meet regulatory and quality assurance accreditation compliance standardsYou oversee and implement crisis planning and address challenging situations effectively

Essential Criteria To Be Assessed By CV

A relevant third level qualification in social care or related fieldA minimum of three years experience leading teams in the social care sectorDemonstrated ability to support people with complex needs in community settings.

Desirable Criteria - to be assessed by CV

Management QualificationExperience supporting adults with intellectual disabilitiesExperience working with person centred quality systems such as POMS, CQL. PQASSO.Have experience of Coaching and Mentoring staff, and encouraging problem solving behavior in teamsHave experience of managing stakeholder relationships, to maximize meaningful opportunities available to the people we support

Competencies to be assessed at interview

Human Rights Based Person Centred Approach Low Arousal Philosophy & Practice Resilience, Positive Attitude & Openness to Change Effective Communication & Working Relationships Planning, Organising & Prioritising Innovation, Creativity & Problem Solving

Personal Competencies - to be assessed at interview

Excellent communication skills with proven ability to develop positive relationships with a variety of stakeholdersDemonstrated understanding of a human rights-based approach to supporting people with disabilitiesDemonstrated conflict management skills with the ability to challenge poor performanceStrong understanding and track record in building social capital and achieving socially valued roles for people with intellectual disabilitiesStrong leadership background with a track record of achievement in leading teams in the social care sectorExcellent managerial judgmentAbility to build and maintain effective teamsHigh level of critical reasoning ability (verbal, numerical and conceptual)Values in line with the organisationsTrack record in planning and organising in complex environmentsDemonstrated focus on achieving outcomesHigh level of creativity and innovation in problem solvingProven record of resilience and person-centred focusDemonstrates ability to plan, organise, & prioritise own workEstablishes & maintains effective working relationships & fosters cooperation & teamwork.Exercises independent judgmentDemonstrates tact & diplomacy in representing the organisation.

This job description indicates the main functions and responsibilities of the post and is subject to review and amendment in the light of changing circumstances and may include other duties and responsibilities, as may be determined from time to time.

Skills

Leadership Effective Communication Low arousal approach