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Technical Project Coordinator

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Job Description

About the Opportunity

PFH Technology is seeking a Technical Project Coordinator to join our team in Cork on a 12-month contract with potential for extension.

Responsibilities

  • Maintain and update knowledge database of known issues
  • Manage ticket allocation within the team
  • Report on SLA compliance
  • Analyze ticket volume and propose mitigation strategy
  • Organize work schedules and plan project work
  • Ensure delivery of Level 1 support and escalate tickets to relevant third parties

About You

Education requirements:

  • Azure Boards Knowledge (DevOps)
  • Cloud Foundational Knowledge (AZ-900)

Eligibility

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to providing reasonable accommodation for individuals with disabilities or access needs during the recruitment process.

Benefits

PFH Technology, owned by Ricoh, offers end-to-end ICT solutions and managed services. Our nationwide network of professionals is dedicated to meeting all your ICT needs with offices in Dublin, Cork, and Galway.

About Company

PFH Technology, owned by Ricoh, is a premier provider of ICT solutions for SMEs to large Enterprise organizations. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services help mitigate risk and reduce costs. We have a strong vendor network and can support all your ICT requirements.

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