Technology Program Director

Carelon Global Solutions Ireland (previously known as Legato Health Technologies Ireland) is uniquely positioned to define the future of Health Technology – with a profound purpose, to help people live longer and better by predicting and preventing health issues earlier. It’s all about simplifying healthcare.

Founded in 2017 as a fully owned subsidiary of Elevance Health (previously known as Anthem Inc.), Carelon is committed to transforming the world of healthcare through operational excellence, innovation, and digital transformation. We are uniquely positioned to enable enterprises & organisations across multiple Technology domains including data analytics, digital technologies, automation & AI. Our Claims Processing, Provider Data Operations and Corporate Functions are among the best in the Healthcare Sector.

THE ROLE

As a Technology Program Director, you will lead the technology teams reporting directly to the Ireland country head. This position will be responsible for hands-on delivery strategy for maintaining and enhancing a high performing Specialty & Home Delivery Pharmacy core platform while maintaining the exceptional level of professionalism and customer service standards that Elevance has attained within the Healthcare industry. You will also lead efforts to incorporate InfoSec, Audit and Disaster Recovery best practices across the pharmacy platform. You’ll collaborate with peers from the Elevance enterprise, business operations, other engineering disciplines, to ensure alignment on key business goals.

This technology leader should possess the following Qualifications:

PRIMARY DUTIES and RESPONSIBILITIES:

* Make ongoing recommendations of technology strategy, standards, and system configurations
* Analyzing the current best practices and support model to identify weaknesses and develop opportunities for improvement
* Ensure timely support for engineering and app development utilizing best-in-class technologies and agile development methodologies.
* Drive teams to meet various quality engineering metrics like, team velocity, defect density, deployment effectiveness etc.
* Providing expert level Software Engineering, DevOps, QA COE and production support knowledge and counsel to others
* Responsible for ensuring uptime, monitoring and smooth functioning of pharmacy applications
* Coordinate all InfoSec, Audit and Disaster Recovery compliance activities for core pharmacy platform
* Driving the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
* Constantly monitor and evaluate emerging technologies and digital trends.
* Understand the practicalities of DevOps and Quality gating style (agile/lean) approaches to support software development.
* Delivering highly efficient support model for complex business applications
* Partner with other architects and engineering teams to define, design and implement improved delivery processes
* Assist in technical presentations and info-sharing sessions to create a clear and uniform understanding of the pharmacy systems to various constituents
* Provide guidance and lead resolution of technical issues as they arise.
* Lead and support the needs of strategic roadmap and Blueprint activity.
* Responsible for attracting, mentoring, and retaining high performance development team
* Responsible for creating roadmap documents, coding standards, process documents, Agile Development methodology and governance documents.
* At times, responsible for assisting with project engagements to document technical requirements for database, applications, integration, infrastructure, etc.
* Drive the design and construction of a pharmacy complex business problems into innovative technology solutions.

Qualifications:

* Bachelor’s degree in information technology, computer science, or related field required
* 10+ Years of experience in leading Software Engineering , product implementation and production support in 24/7 environment, Healthcare industry preferred
* 10+ years of hands on experience with Agile , DevSecOps, and QA COE framework
* Detailed knowledge of AWS DevOps, JIRA, Confluence, Portfolio and other agile tools
* Thought leader on the Java & Microsoft Technology Stack. Has demonstrated ability to lead a Strategic Roadmap.
* Past experience with M&A activities are PBM/Pharmacy highly preferred
* Familiarity with IT Audit, Security and Disaster Recovery functions
* Strong experience in modern engineering and development methodologies
* 5+ years working with blended onshore/offshore model
* Experience designing and implementing IT Disaster Recovery
* Experience with security, audit and privacy standards, e.g., HIPAA, SOC, HITRUST and URAC
* Excellent Written, verbal, and diagrammatic communication skills
* Demonstrated ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy-in.
* Demonstrated ability to manage multiple priorities and deadlines
* Capability to efficiently complete tasks in a fast-paced environment

At Carelon Global Solutions Ireland, we are committed to protecting your personal data. By submitting your application to Carelon Global Solutions Ireland, you give your consent to the processing of your personal data for recruitment and selection purposes and acknowledge that we may transfer your data to third parties involved in the recruitment process.

To see a full copy of Data Privacy, Policy and Notice, please reach out to recruitmentireland@carelon.com. “

We are also committed to addressing concerns about wrongdoing, that may arise and protecting candidates who make reports of wrongdoing, that specifically fall within the remit of The Protected Disclosures Act 2014. (the "2014 Act") A culture of openness and accountability is essential in order to prevent wrongdoing and to address wrongdoing when it does occur. Should you wish to report suspected acts of wrongdoing/ or wish to have access to our protected disclosures policy please email ethicsandcompliance@carelonhealth.com