TikTok Shop-Operations Project Manager, EMEA Moderation

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

SMT is looking for a Project and Program Manager to drive effective project implementation.

Responsibilities
- Lead and manage multiple key regional projects, monitoring and driving effective project implementation, ensuring alignment with organizational goals and objectives.
- Improve current operations and processes with internal and external outsourcing partners, coordinating organizational procedures for optimized efficiency and productivity.
- Coordinate communication and collaboration across functions within EMEA, collect cross-team requirements, develop fundamental collaboration processes and ensure processes are well guided for organizational efficiency and quality improvement.
- Responsible for crucial meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together.
- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making.
- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs.
- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business.

Qualifications

Minimum Qualifications
- Strong understanding of Project Management methodologies, tools and software.
- Operational knowledge from both external outsourcing partners and internal perspectives, including KPI management, quality assurance, training, and Standard Operating Procedures (SOPs).
- Good critical, logical and analytical thinking. Able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment/
- Ability to use data and metrics to back up assumptions, recommendations, and drive actions
- Experience in planning and leading strategic initiatives, familiar with metric design and ab test process.
- Highly organized and detail-oriented with a proactive work-style.
- Able to work and collaborate with multiple cross functional partners at all levels and regions.

Preferred Qualifications
- 3-5 years of project management experience, preferably in an E-Commerce or high-growth environment.
- PMP, PRINCE2, or other relevant project management certification.
- Adaptable, fast learner and highly motivated with experience in operations and management.
- Experience in building a project from scratch to finish is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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