EMEA Regional Delivery Leader – Workday Success Plans

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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About The Team

The Workday Success Plans team is all about our customers and driving value for the customer's journey - we build and deliver services to help them drive business value from their Workday applications. The team delivers a variety of programs and services to our customers ranging from feature demonstrations, optimization assessments, thru adoption planning.

About The Role

In this role, reporting directly to the SVP of Workday Success Plans, you will lead an organization of several functional, technical, and engagement consulting teams that are responsible for leading a team of consultants for Workday Success Plans (WSP). Build and lead a fearless team of consultants to accelerate customers adoption of Workday’s products. Be part of a growing hard-working team that helps customers keep pace with Workday’s product innovation, elevates their team, and helps them realize their success multiplier.

About The Role - Key Responsibilities

Attracting, hiring, onboarding and retaining top talent in delivery leadership, project management, functional and technical roles.Ensuring the WSP team is driving to achieve operating targets, while also ensuring the teams are collaborating and working together in an effective manner to respond to shifts in the business. Develop skills across the team to ensure the pipeline of organization leadership and capacity of each function will be sufficient to meet demand.Plan and manage headcount, financial budget, and key operational metrics for teams aligned with Workday’s growth strategy.Manage each team and operating rhythm to achieve operational metrics for each function and support the global rollup of revenue forecasting and other critical operational processes. Support sales pursuits and deal structure when required.Maintain alignment with regional leadership team and account teams Manage escalations and facilitate across the Customer Experience, Sales, and Product Management teams as required.Support the innovation of new service models and steer the organization to adapt to meet customer needs as they evolve.Serve as an Executive Sponsor and key stakeholder on critical WSP customers.Encourage high standards of performance and inspire others to define new opportunities and continuously improve the organization. Create and foster a team environment that encourages people to take risks and do their best.

About You

The EMEA WSP Delivery Leader will play a key role in delivering Workday Success Plans across our portfolio of customers in EMEA. He/She will be highly motivated and have the ability and desire to have real impact across the organization. The successful candidate will be a multi-dimensional thinker who operates not only based on important past experiences, but in light of new approaches and developments that occur in the market. He/she will have demonstrated an ability to build effective teams and consistently drive to achieve/exceed operational targets in high growth/entrepreneurial environments, including a proven track record of building and scaling diverse organizations.

Knowledge And Experience

Will have deep experience in leading services businesses.Will have a strong network across Workday’s Customer Experience organization and trust with key business partners and stakeholders.Will have a proven track record of building trusted relationships with customers and acting as executive sponsor.Will have a deep understanding and experience with all aspects of leading a professional services business – customers, employees, project portfolio, methodologies, operations, business processes, services offerings, go-to-market, etc.

Business Acumen and Setting Strategy

Will have the commercial acumen to deliver on quarterly hiring, revenue, utilization, and other financial and operating objectives. Will be a strategic organizational leader who is capable of setting a vision, developing a plan, building and motivating a team, and driving accountability across all functions to ensure execution.Exceptional written and verbal communication skills

Executing for Results

Strong communicator who has the ability to work across the organization and company to continue improving the way Workday serves customers.The successful candidate must be able to deliver results in the organization. She/he will be well versed in performance management and be a strong voice in the WSP leadership team and with the CXLT.A highly ethical person who operates with integrity and cares about WHAT is delivered, but also HOW it is delivered.

Building / Leading Teams

Strong leadership skills with the ability to motivate and focus on both team and individual objectives. Practical, hands-on approach with the ability to lead by example when necessary. Ability to build diverse and high functioning teamsHe/she will foster collaboration among team members and teams and will be able to use a wide range of skills and approaches to address relevant issues. She/he can establish rapport and effective relationships and encourage people to accept responsibility for their work, sharing wins and successes.

Building Relationships and Using Influence

Ability to build and sustain excellent relationships at multiple levels internally and with customers and partners. She/he will have high emotional intelligence and an ability to challenge in a nuanced way. Influencing areas of the business that are not under direct control will be critical. Strong track record of working with Sales, Marketing, Support, HR, Finance, Legal, Product Management and Engineering to make sure everything is geared towards a successful customer outcome.

Education

A Bachelor's or Master's Degree in Business Administration, Computer Science, Information Management or related field, or equivalent work experience.

Basic Qualifications

10+ years of functional experience in HCM, Payroll, Financial, or Supply Chain Management software solutions or systems. 5+ years of Workday experience.8+ years professional services experience5+ years healthcare experience, either in consulting or leading teams

Other Qualifications

6+ as a People Manager and/or leading implementation teams working with WorkdayMaintain and continuously improve the consulting on-boarding, performance management and career development process.Proven record of enabling sales teams to better position Workday Professional Services

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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